Terms of service
ACCEPTANCE AND CONFIRMATION OF ORDER
The customer may place an order on Pink Salt’s website. The process for placing an order is as follows:
The customer is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by Pink Salt thereafter. Conclusion of the contract is only effective after confirmation of the order by Pink Salt. Pink Salt confirms the order by sending an email to the email address provided by the customer. Pink Salt reserves the right to cancel or refuse to accept any order from a customer with whom there is a dispute concerning payment of a previous order or who, in Pink Salt’s opinion, presents any form of risk. Any information given by the customer remains his/her sole responsibility and any anomalies generated by him/her may not be borne by Pink Salt nor shall Pink Salt be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
Online payment is made exclusively by payment gateway: Omise. The customer accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within Asia, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express. Depending on the type of card, the customer enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page. Payments made online by bank cards shall be carried out by way of the secured payment system. The request for payment is made in real time via the secured payment system of OMISE – the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be). After payment has been validated by the banking organisation, the order is accepted by Pink Salt who confirms acceptance of the order to the customer by email. The customer undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, Pink Salt cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the customer informed by email. The products remain the property of Pink Salt until it receives full payment of the price.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.
UNAVAILABILITY OF PRODUCTS
Pink Salt reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. Pink Salt undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, Pink Salt undertakes to inform the customer of this fact as quickly as possible by email. The order shall be automatically cancelled and the customer is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the customer expressly wishes to switch his/her order to a substitute product advised by Pink Salt. The customer agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the customer shall be conclusive, and the customer waives all rights to claim any penalty or other costs from Pink Salt.
Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
PROHIBITION OF SALES OUTSIDE THE NETWORK
The products are intended to be sold exclusively through Pink Salt’s distribution network. It is therefore strictly prohibited to buy products for resale purposes outside of our network, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
APPLICABLE LAW AND DISPUTES
The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. The customer agrees to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.